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        1. Paratransit Service

          Paratransit

           

          Paratransit service is the general term for a "demand-response" service in which a passenger must reserve a ride in advance. Unlike fixed-route service, in which buses travel the same route in a regular pattern and pick up any waiting passengers, paratransit vehicles make only pre-arranged trips for riders who are eligible for the particular service. There are several different types of paratransit service, listed below.

          Pace also operates a fixed route system, which is entirely accessible to people with disabilities. For senior citizens and people with disabilities, fixed route is a less expensive way to get around the community and gives people the freedom to travel without arranging a ride in advance. The Regional Transportation Authority offers a for those who wish to learn how to ride fixed route.

          Dial-a-Ride

          There are dozens of Pace Dial-a-Ride programs throughout the suburbs. In most cases, Pace has a financial partnership with a city or township to pay for and operate the service. Dial-a-Ride programs have different rules on fares, geographic boundaries and passenger eligibility.

          Check the directory for the rules in your area and for the phone number to call for a reservation.

          ADA Paratransit

          This paratransit service is required by the federal Americans with Disabilities Act and is provided for customers whose disability or health condition prevents them from using CTA and/or Pace fixed route services for some or all of their travel. Only persons who are by the Regional Transportation Authority are eligible to ride ADA Paratransit. Trips are only provided at the same times and within the same geographic areas as fixed route. Pace operates this service across the entire six-county region, including Chicago.

          • This document - one for Chicago riders and one for Suburban riders - helps newly registered ADA paratransit users get familiar with the service and learn what to expect.
            • A Word version friendly for screen readers is here for Chicago riders and here for suburban riders.
          • This document - one for Chicago riders and one for Suburban riders - clarifies many of the questions Pace hears about our service from riders and stakeholders.
            • A Word version friendly for screen readers is here for Chicago riders and here for suburban riders.
          • This chart highlights the differences between what Pace's paratransit driver can do, compared to what your Personal Care Attendant (PCA) can do.
          • This helps explain the roles and responsibilities of the Pace paratransit driver.
          • If you need any of these documents in an alternative format not already provided, please contact Pace Customer Relations.

          Transferring to/from Paratransit

          To transfer between paratransit services (including dial-a-ride) and fixed route buses, riders need to use Transfer Vouchers. See this explanation for details on getting and using that voucher.

          On Demand

          This service is similar to Dial-a-Ride, except that everyone is eligible to ride and passengers need to call to reserve a trip only one hour in advance.

          See the On Demand page for a more detailed description of this service.

          Accessible fixed route

           

          As mentioned above, Pace's fixed route system is entirely accessible to people with disabilities. For senior citizens and people with disabilities, fixed route is less expensive than ADA Paratransit and gives people the freedom to travel without arranging a ride in advance. In fact, for those seniors and people with disabilities who are enrolled in the Illinois Department on Aging's Benefit Access Program, fixed route trips are free! for instructions in how to enroll in the Benefit Access Program.

          The Regional Transportation Authority offers a for those who wish to learn how to ride fixed route.

          Advisory committees

          There are two ADA Advisory Committees who advise the Pace Board of Directors on issues relating to service for customers with disabilities. One is comprised of Chicago residents and the other is comprised of suburban residents. Each committee meets monthly.

          Check here for information on the Chicago ADA Advisory Committee.

          Check here for information on the Suburban ADA Advisory Committee.

          Helpful information

          To help make paratransit services operate more efficiently for all riders, it is helpful if everyone knows the policies and procedures contained in the ADA Paratransit Customer Guide.  Also, please review Pace′s ADA Reasonable Accommodations Policy.

          Even if you miss a paratransit trip, Pace won't strand you away from your 甘肃福彩快3走势图. See the full description of the missed trip policy and instructions on what to do if you miss a trip contained in the ADA Paratransit Customer Guide.

          When you are scheduling your trip, the call taker will ask you if you have an appointment time. Let him/her know so they can schedule appropriately. Be sure to allow enough time to get from the vehicle to the actual appointment.

          For example if you have to be at work or have a medical appointment at 9:00, but will need fifteen minutes to get to your desk or get signed in, tell the call taker your appointment is at 8:45.

          Pace strives to get all riders to their appointments on-time. However, because of factors beyond our control (i.e. traffic, weather, etc.), we have established an on-time performance standard for appointment arrivals of 90%.

          If you believe your trip was excessively long, please let us know by filling in the "Passenger Ride Time Report Form".

           

           

          Get e-mail updates when this information changes.

           

           

           

           

          Quick Links

          Paratransit Rider Guides

           

          Paratransit Glossary

           

           

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