ADA Paratransit Service Alerts
ADA Paratransit / TAP Passengers
Safety Advisory: Pace Operators Cannot Physically Assist Passengers Except to Secure Mobility Devices
April 8 - The safety and well-being of our passengers and operators is Pace's top priority. To limit the risk of exposure to COVID-19, Pace operators (drivers) cannot physically assist passengers except to secure mobility devices (upon request). This is a temporary policy that will remain in place for the duration of the Governor's Stay at 甘肃福彩快3走势图 order. Operators are not able to physically help passengers board or exit a vehicle, carry bags, or travel to and from their door. Passengers who need physical assistance while traveling are encouraged to bring a personal care attendant (PCA) with them. PCAs ride for free. Chicago ADA paratransit customers should consider using the Taxi Access Program (TAP). The $3 TAP fare has been waived until further notice.
Everyone, including operators and front-line staff, benefits from limited exposure to others. Under federal DOT ADA regulations, transportation systems are allowed to take precautions like these to protect the health and safety of passengers and operators. Please do your part to stop the spread of COVID-19 (coronavirus) and limit your travel to essential trips. As we work to provide individual trips on ADA Paratransit service, pick-up times may be limited. Please work with your call taker.
Essential Trip Advisory
March 20 - Pace will continue to provide vital transportation services and is working diligently to keep passengers and employees safe. Everyone, including operators and front-line staff, benefit from limited exposure to others. To that end, we ask ADA Paratransit riders, especially seniors and those at higher risk, to limit their travel on ADA Paratransit Service to essential trips. Please do your part to limit the spread of COVID-19 (coronavirus).
While Pace services are part of a shared-ride system, the agency is working to provide individual trips on ADA Paratransit. Please be advised that ride times may be affected.
Please note that, due to the COVID-19 pandemic, many public places such as restaurants, retail stores and shopping malls have temporarily closed. Before traveling, please verify that the location you are traveling to is still open. Passengers are encouraged to sign up for text or email alerts at and follow us on social media for up-to-date information. Stay up to date by subscribing to email/text ADA Paratransit news alerts , or for updates on our COVID-19 response .
Temporary TAP Fare Change
Starts 12:01AM, Monday March 23, 甘肃福彩快3走势图
March 20 - Effective March 23 - Please be aware that Pace will waive the $3 City of Chicago Taxi Access Program (TAP) fare beginning at 12:01 AM on Monday, March 23. Riders are still required to swipe their TAP card at the end of their trip, but no money will be taken from their account. Riders will still be responsible for any taxi fare amount over $30 and City of Chicago fees. This policy will remain in place indefinitely. Stay up to date by subscribing to email/text ADA Paratransit news alerts , or for updates on our COVID-19 response .
Non-Pace Facility Closures
Due to the COVID-19 (coronavirus) pandemic, many public places such as restaurants, retail stores, and shopping malls have temporarily closed. Before traveling, please verify that the location you are traveling to is still open.
At this time, Pace will continue to operate regular service, but may not enter properties that have temporarily closed. Should we need to adjust service, Pace will update riders as quickly as possible. Passengers should visit to sign up for text/email alerts on the routes they ride and follow us on social media for the most up-to-date information.
The safety of our passengers and personnel is our top priority and we are working diligently to help prevent the spread of COVID-19. Please practice ‘social distancing’ while you travel by keeping space between yourself and other riders.
Pace is also taking these steps to slow the spread of coronavirus:
- Pace communicates regularly with government health experts.
- An intensive disinfecting step was added to our daily cleaning regimen.
- Operators are given hand sanitizer & sanitizing wipes for use throughout the day.
- Audio/visual alerts are on buses & at Pace workplaces to remind passengers/ employees to follow CDC guidance.
Contact Pace Customer Relations at (847) 364–7223 with questions or concerns.
Visit /Health to learn more. Subscribe to text and email alerts on this topic .
Paratransit Customer Outreach
In 2018 and 2019, Pace is expanding our outreach efforts to ADA
paratransit riders. For many years we've been communicating with
riders about less expensive and more convenient travel options.
With input we've learned from riders and from our ADA Advisory Committees,
we've expanded that effort to ensure that all our riders and other
interested parties can more easily use Pace's fully accessible services.
The materials are intended to improve the experience for riders
living with a disability by increasing understanding of Pace's offerings.
- This document - one for
Chicago riders and one for
Suburban riders - helps newly registered ADA paratransit
users get familiar with the service and learn what to expect.
- A Word version friendly for screen readers is
here for Chicago riders and
here for suburban riders.
- This document - one for
riders and one for
riders - clarifies many of the questions Pace hears about
our service from riders and stakeholders.
- A Word version friendly for screen readers is
for Chicago riders and
here for suburban riders.
This chart highlights the differences between what Pace's
paratransit driver can do, compared to what your Personal Care
Attendant (PCA) can do.
helps explain the roles and responsibilities of the
Pace paratransit driver.
- If you need any of these documents in an alternative format
not already provided, please
Monitor Your Rides with TripCheck
We know our riders have places to be and schedules to keep, and
we're always looking for new ways to help them get from place to
place. We're pleased to announce an innovative new service, available
today, that will help you keep track of your Pace Paratransit trips
in the city and the suburbs. (It will also work on Pace-operated
TripCheck is a new tool to view and cancel scheduled rides without
having to call a carrier. You can access it today at
If you want to cancel a trip, you must do so two or more hours before
its scheduled time. You can also view past trip details.
This tool is available for all riders of Pace ADA Paratransit
riders in the City of Chicago and the suburbs, as well as riders
of Pace-operated Dial-a-Ride services. Find
out more here.
ADA Paratransit Late Trip Reimbursement Program
Pace reimburses customers who paid fares for paratransit trips
with excessively late pick-ups. An excessively late pick-up is a
one that occurs 60 minutes or more after the on-time pick-up window
(20 minutes in Chicago, 15 minutes in the suburbs). Passengers must
still pay their fare at the time of the trip, as always, but Pace
will tally all late pick-ups at the end of each quarter and send
a $3.25 one-ride ticket per late pick-up to the rider for use at
a later date.
If Pace, in our records, shows an excessively a late trip for
the most recent three-month period, Pace mails you reimbursement
ticket(s) in the following month, along with a letter indicating
the date(s) of your late trip(s). So, for instance, Pace tallies
late trips in the period October-Decmeber 2018 and then sends the
tickets in January 2019. Please note that tickets will be mailed
to the mailing address you have on file with the RTA. Sometimes
甘肃福彩快3走势图 and mailing addresses differ, so we encourage you to make sure
your mailing address on file with the RTA is up-to-date.
Check out the latest editions of Pace ADA News
The June editions of Pace ADA News are now available. Visit
our newsletter page
for PDF and Microsoft Word versions of the suburban and City of
Chicago newsletters. Alternative formats are available by request.
Call 847-228-2322, option 2 to hear a recording or call 847-364-7223,
option 3 or email
to request braille, large print or language translations.
TAP rides buy Chicago taxi trips worth up to $20!
Pace's Taxi Access Program (TAP) is a less expensive and more
convenient way to get transportation in Chicago. Each TAP ride costs
only $3.00 on your TAP card, with Pace covering the cost of a taxi
up to $20.
If your trip costs more than $20, you'll still have to pay the
taxi driver the extra amount. For example, if your ride costs $21,
you'll swipe your TAP card for the $3 fare and pay the extra $1
at the end of your ride. TAP is a program that applies only to taxi
rides originating in the City of Chicago. Anyone who has received
ADA Paratransit certification from the RTA is eligible to request
a TAP card.
Visit TAPandMD.com or
call (800) 606-1282 (option 4) for more information!
Anyone who has received ADA Paratransit certification from
the RTA is eligible to request a TAP card.
Paratransit Pick Up/Drop Off Points at Popular Destinations
Pace has developed specific bus stops for paratransit customers
to use when visiting some of Chicagoâ€²s most popular destinations.
This will make it easier for customers to find their vehicle, and
for the vehicle to find customers at locations that are crowded
or where it could be confusing.
Customers who are being picked up at these locations
should look for the Pace bus stop sign in the area listed with each
destination. Also, vehicles will use these same locations
to drop off passengers at these destinations.
|Harold Washington College
|| East of the school, on the corner of Lake
Street at Wabash Street
|Jesse Brown V.A. Hospital
|| East entrance on Damen Avenue
|| North side of park on Randolph Street, in
front of Visitor Center
||Family Pavilion Entrance, Riva/ Entrance 1 and Entrance
2 off Grand Ave.